AI Voice Chatbot for Hotel System
Industry
Hospitality
Service
AI & MLOps
Client’s Location
Singapore
Business needs
Implementing an AI voice assistant in hotel services in order to enhance guest experience, operational efficiency, and overall profitability:
- 24/7 Availability: Provide round-the-clock assistance to guests, addressing their queries and requests promptly.
- Multilingual Support: Cater to a diverse international clientele by offering multilingual support.
- Proactive Assistance: Anticipate guest needs and offer proactive solutions, such as weather updates or local event recommendations.
- Automation of Routine Tasks: Automate tasks like answering FAQs, booking reservations, and providing directions, freeing up staff for more complex duties.
- Reduced Labor Costs: Automate routine tasks to minimize labor expenses.
AI Solution
- Speech To Text: Customize based on https://github.com/openai/whisper
- Text To Speech: Google TTS
- Chatbot Core: Large Language Model (LLM) with LLAMA 7B params & Retrieval Augmented Generation (RAG)
Tech Stack
- Languages and frameworks: Python 3, PyTorch
- AI Techniques: Speech to Text, Text to Speech and Large Language Model
- Cloud Computing: Amazon Web Services (AWS)
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